How to set a booking cancellation time SLA
We learned about How to create a custom booking SLA, this article will take you through steps on how to set a cancellation time
What would setting a booking cancellation time SLA mean?
A booking cancellation SLA is a service level agreement between a Car rental company and a corporate account customer, by setting a SLA time car rental companies ensure that they get enough time to accept cancellation for the booking and not waste booking slot.
How to set up a booking cancellation time SLA ?
To set this us, Go to Masters - Customers - Select your Customer - EDIT - Go to Booking/Duties Settings - Enter in minutes under ‘Booking Cancellation Time SLA (in mins.)’ column - Go to the bottom and select ‘Always add in corporate's account?’ - SAVE
Once you have set a time your corporate account customer would not be able to cancel a booking if it goes against the set SLA, the customer would be notified that they can cancel the booking but they would still be charged for the booking. This enables car rental company to complete duty and generate invoice to corporate account.
Thank you!
What would setting a booking cancellation time SLA mean?
A booking cancellation SLA is a service level agreement between a Car rental company and a corporate account customer, by setting a SLA time car rental companies ensure that they get enough time to accept cancellation for the booking and not waste booking slot.
How to set up a booking cancellation time SLA ?
To set this us, Go to Masters - Customers - Select your Customer - EDIT - Go to Booking/Duties Settings - Enter in minutes under ‘Booking Cancellation Time SLA (in mins.)’ column - Go to the bottom and select ‘Always add in corporate's account?’ - SAVE
Once you have set a time your corporate account customer would not be able to cancel a booking if it goes against the set SLA, the customer would be notified that they can cancel the booking but they would still be charged for the booking. This enables car rental company to complete duty and generate invoice to corporate account.
Thank you!
Updated on: 27/10/2022
Thank you!