Feedback Forms and how to use them

There are 2 ways to send feedback forms to your customers:

• Automatically after completion of a duty
• Manually at a time of your choosing

How to automate sending of a feedback form after duty completion:

Go to Me - Business Settings - Others - Under Column Automatically send SMS/WhatsApp/Email Alerts - Select Send feedback form to passenger when duty is marked as stopped or completed

Manual sending of a feedback form:

Go to Duties - Completed - Select the gear icon next to the duty listing - click on Request Customer Feedback

Below is a sample feedback form that your passenger will receive. The branding here will be your own company branding based on the details entered in Master - My Companies.

Examples of SMS/WhatsApp Feedback Forms

Email example:

This email can be customised in Me - Business settings - Email templates - Duty Request Feedback section