How to close duty via sms link
Duty slip acquisition on time is crucial to maintain customer satisfaction and fast-track your billing process. Link-based duty slips by SMS will speed up the process of creating invoices and reduce follow-ups with drivers.
Your Driver or DCO can swiftly and easily complete their duties with the help of "Link-based duty slip via SMS" by simply clicking on a link provided to close duty in the 'Duty Allotment' SMS.
How to enable link-based duty slips?
Go to Me- Business Settings - Under ‘Duties/Bookings’ click on ‘Enable close duty link auto generation - Save Changes.
Note: If this is not enabled, sms would show Close Duty: NA
Let’s understand how to send and use link based duty slips to complete duties.
A- Send sms with link to complete duties
B- How drivers need to use the link to close duty slips
A- Send sms with link to complete duties:
Once a duty is on Alloted status, an sms with the close duty link can be sent to your driver/ supplier to complete the duty.
Right click on the duty - click on ‘Send Info’ - Under Driver/Supporters - You will see the sms with an added message of ‘Close Link’ - Click on ‘Send’
B- How drivers need to use the link to close duty slips
1- Click on the link - Enter details in the duty slip - Take passenger rating, feedback and signature - Click on ‘Save’
Note: Duty slip details can be changed by clicking on ‘Edit duty information’, changes cannot be made after you have taken passenger signature.
2- Select the billing items - Update details - Select ‘Close Duty’
Note: Driver can update image of the billing item by clicking on ‘Upload’
Once the duty is closed via link, the duty will be in ‘Completed’ status, by clicking on ‘View Duty Slip’ all the details updated by the driver will be visible.
Note: If you have SMS masking enabled, duty slip link can be utilised after a new template registration of ‘Duty Allotment SMS to Driver’ is completed. To learn more, e-mail our support team at support@indecab.com.
Using this new functionality you would be able to collect duty slip information a lot faster.
Important information for Custom SMS masking users:
If you have SMS masking enabled, duty slip link can be utilised only after a new template registration of ‘Duty Allotment SMS to Driver’ is completed.
Below is the format of the Duty Allotment SMS to Driver with close link, please add your company name and mobile number after 'Regards'.
Note = You need to use DLT format to register on the DLT platform.
You may need to remove a few of the {#var#} and keep between 2-3 #var# as per the guidelines of DLT platform you have registered on.
Below template needs to be copied to the DLT platform:
DLT platform format =
Booking: {#var#}
Passenger: {#var#}{#var#}
City: {#var#}{#var#}
Vehicle: {#var#}{#var#}
Date: {#var#}{#var#}
Reporting time: {#var#}
Reporting address: {#var#}{#var#}{#var#}{#var#}
Flight/Train Number: {#var#}
Drop address: {#var#}{#var#}{#var#}{#var#}
Garage start at: {#var#}
Remarks: {#var#}{#var#}{#var#}{#var#}
Close link: {#var#}{#var#}
Regards
Once you get approval from DLT platform for the template, please email us on support@indecab.com. We will remove masking for you and update on the same mail,
To update new template on Indecab:
1- Go to Me- Business Settings - Under column ‘Duty Allotment SMS to Driver’ - Paste the Template mentioned below and add the new template id- Update details if any as per what you have done on the DLT template - Save.
Check if Close duty link is active, refer to the set-up steps shown above.
Indecab format =
Booking: ##BOOKING_ID##
Passenger: ##PASSENGER_OR_CUSTOMER_DETAIL##
City: ##CITY##
Vehicle: ##VEHICLE_DETAIL##
Date: ##REPORTING_DATE##
Reporting time: ##REPORTING_TIME##
Reporting address: ##REPORTING_ADDRESS##
Flight/Train Number: ##FT_NUMBER##
Drop address: ##DROP_ADDRESS##
Garage start at: ##GARAGE_START_TIME##
Remarks: ##REMARKS##
Close link: ##CLOSE_DUTY_LINK##
Regards
In case you make any changes in the Indecab SMS format do let us know before registering on DLT platform as this may affect your Indecab SMS.
For any further queries please email us at support@indecab.com.
Your Driver or DCO can swiftly and easily complete their duties with the help of "Link-based duty slip via SMS" by simply clicking on a link provided to close duty in the 'Duty Allotment' SMS.
How to enable link-based duty slips?
Go to Me- Business Settings - Under ‘Duties/Bookings’ click on ‘Enable close duty link auto generation - Save Changes.
Note: If this is not enabled, sms would show Close Duty: NA
Let’s understand how to send and use link based duty slips to complete duties.
A- Send sms with link to complete duties
B- How drivers need to use the link to close duty slips
A- Send sms with link to complete duties:
Once a duty is on Alloted status, an sms with the close duty link can be sent to your driver/ supplier to complete the duty.
Right click on the duty - click on ‘Send Info’ - Under Driver/Supporters - You will see the sms with an added message of ‘Close Link’ - Click on ‘Send’
B- How drivers need to use the link to close duty slips
1- Click on the link - Enter details in the duty slip - Take passenger rating, feedback and signature - Click on ‘Save’
Note: Duty slip details can be changed by clicking on ‘Edit duty information’, changes cannot be made after you have taken passenger signature.
2- Select the billing items - Update details - Select ‘Close Duty’
Note: Driver can update image of the billing item by clicking on ‘Upload’
Once the duty is closed via link, the duty will be in ‘Completed’ status, by clicking on ‘View Duty Slip’ all the details updated by the driver will be visible.
Note: If you have SMS masking enabled, duty slip link can be utilised after a new template registration of ‘Duty Allotment SMS to Driver’ is completed. To learn more, e-mail our support team at support@indecab.com.
Using this new functionality you would be able to collect duty slip information a lot faster.
Important information for Custom SMS masking users:
If you have SMS masking enabled, duty slip link can be utilised only after a new template registration of ‘Duty Allotment SMS to Driver’ is completed.
Below is the format of the Duty Allotment SMS to Driver with close link, please add your company name and mobile number after 'Regards'.
Note = You need to use DLT format to register on the DLT platform.
You may need to remove a few of the {#var#} and keep between 2-3 #var# as per the guidelines of DLT platform you have registered on.
Below template needs to be copied to the DLT platform:
DLT platform format =
Booking: {#var#}
Passenger: {#var#}{#var#}
City: {#var#}{#var#}
Vehicle: {#var#}{#var#}
Date: {#var#}{#var#}
Reporting time: {#var#}
Reporting address: {#var#}{#var#}{#var#}{#var#}
Flight/Train Number: {#var#}
Drop address: {#var#}{#var#}{#var#}{#var#}
Garage start at: {#var#}
Remarks: {#var#}{#var#}{#var#}{#var#}
Close link: {#var#}{#var#}
Regards
Once you get approval from DLT platform for the template, please email us on support@indecab.com. We will remove masking for you and update on the same mail,
To update new template on Indecab:
1- Go to Me- Business Settings - Under column ‘Duty Allotment SMS to Driver’ - Paste the Template mentioned below and add the new template id- Update details if any as per what you have done on the DLT template - Save.
Check if Close duty link is active, refer to the set-up steps shown above.
Indecab format =
Booking: ##BOOKING_ID##
Passenger: ##PASSENGER_OR_CUSTOMER_DETAIL##
City: ##CITY##
Vehicle: ##VEHICLE_DETAIL##
Date: ##REPORTING_DATE##
Reporting time: ##REPORTING_TIME##
Reporting address: ##REPORTING_ADDRESS##
Flight/Train Number: ##FT_NUMBER##
Drop address: ##DROP_ADDRESS##
Garage start at: ##GARAGE_START_TIME##
Remarks: ##REMARKS##
Close link: ##CLOSE_DUTY_LINK##
Regards
In case you make any changes in the Indecab SMS format do let us know before registering on DLT platform as this may affect your Indecab SMS.
For any further queries please email us at support@indecab.com.
Updated on: 22/05/2023
Thank you!