How to manage auto collect payment request
This article will guide you on different stages of your payment request sent through auto-collect.
When you send a payment request, you will be able to track the payment as it goes through its different stages.
| Status | Meaning |
|---|---|
| AC: Requested | You have added a ‘Payment request’ for auto-collect and auto-collect payment approval email is sent to passenger. |
| AC: Processing | Your passenger has approved auto-collect request either via payment gateway or by not taking action to approval email for 48 hours. Payment gateway is processing the payment for release to your bank account. |
| AC: Processed | When the amount has been processed and would then be credited to your designated bank account within 2 working days from the date of process completion. |
| AC: Confirmed | Once you have reconciled with your bank statement, a payment request can be marked as confirmed by you manually. When you mark payment as confirmed, a relevant receipt is auto created. |
| AC: Failed | A payment request would show as ‘Failed’ when a payment through the gateway does not go through due to technical reasons or your passenger has rejected the auto-collect approval. |
| AC: On Hold | A payment request would show as 'On Hold', when a payment through gateway is in dispute or has been put on hold due to some reason beyond our control. Please contact our support team for more details on this. |
Note: Please note that after the approval of passenger for auto-collect payment bank might take upto 48 hours to process the auto-collect before deducting it from passenger"s bank account.
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